Reviews & Rating Analytics

Understanding your review trends helps you identify opportunities for improvement, track the impact of your customer service efforts, and celebrate progress over time.

In the "Rating & Reviews" section, you can analyze those trends over time.

• Average Rating: Your current average and whether it's going up or down

• Total Reviews: Number of new reviews in the selected time period

• Review Reply Rate: What percentage of reviews have a reply

• Rating Distribution: See how many reviews are 1 to 5 stars

• Rating Volume: Shows how many reviews you get each week

• Rating Evolution: See how your average rating has changed over time

Comparisons are always made against the previous time period.