Auto-Reply

Auto-Reply helps you stay responsive effortlessly, making sure your customers always feel heard even when you’re busy or unavailable.

In addition to improving customer satisfaction, replying to reviews is also beneficial for your local SEO. Google has confirmed that regularly replying to customer reviews can positively influence your business's visibility in local search results. It shows that you actively engage with your customers and maintain your business listing, both strong signals for local ranking performance.

To make Auto-Reply work for your specific needs, FullReviews lets you customize its behavior through settings. There are two main types of settings:

1. When to reply automatically: Define the situations where you'd like FullReviews to post an automatic reply, and where you'd prefer to reply manually (for example, in the case of low-rated or aggressive reviews).

2. How replies should be written: Choose the tone of voice, language preferences, signature, and more, so replies feel aligned with your brand.

You can configure these settings directly in your dashboard here. FullReviews can automatically reply to reviews on your behalf.

1. Go to the "Auto-Reply" section.

2. Toggle the switch to activate.

3. Set your preferences:

• Tone (e.g., Friendly & Casual)

• Language (auto-detect the review language or choose a default)

• Signature (e.g., "Tina - Manager")

You can set the tool not to reply automatically based on:

• The review rating threshold (e.g., "do not reply to reviews rated 4 stars or lower": this threshold is fully customizable)

• Whether the review is detected as aggressive or insulting (based on sentiment analysis)

These rules are automatic and cannot be overridden on a per-review basis. To change behavior, you must update your auto-reply settings.

If a review has no text, FullReviews can post a default message (customizable in settings). This is optional—if you leave the default reply field empty, nothing will be posted.