Viewing and Replying to Customer Reviews

Keeping track of your Google reviews is crucial to understanding what your customers think, identifying common praise or complaints, and maintaining a strong online reputation.

This section allows you to manage all your reviews and reply to them, whether manually or automatically, from a single place.

You can access this section directly from your dashboard here.

From the "Reviews & Replies" tab, you can:

• See all your customer reviews

• Filter reviews to include or exclude:

  • Ratings with no review (empty, no text)

  • Ratings with a review (with text)

  • Unanswered reviews

  • Answered reviews

• Sort reviews by most recent, oldest, or highest/lowest rated

• Search by keyword

Manual replies are useful when Auto-Reply didn’t respond to a review because of your settings, for example, if you’ve chosen not to auto-reply to reviews under a certain star rating or reviews flagged as aggressive.

Click on a review to write your reply manually. FullReviews can assist you by suggesting a reply:

• One AI-generated suggestion is offered per review

• You can edit the AI suggestion before publishing